As the situation with COVID-19 continues to evolve day-to-day, our top priority during this time is to ensure the health and safety of our employees, clients, and community.
At Grace & Company, taking care of each other is important to us. That is why for the time being, we have temporarily closed our physical location and continue to operate for online orders only.
We have therefore taken new measures to ensure that you have peace of mind when receiving your orders. For example, all staff members have been trained on proper hand-washing procedures, work areas are disinfected and cleaned prior to shipping each order, and all staff are required to wear a face masks and vinyl gloves while handling and packaging orders. We also offer free curb-side and contactless delivery for all local customers.
We are planning to reopen our doors in the coming weeks. This is in order to install a protective plexiglass shield from our friends at Fort Rouge Glass in front of our check out counter. Until then, we will remain open online and will notify our customers when we will be reopening our physical location. Stay tuned to our social media to be the first to know!
REOPENING OUR DOORS: THE NEW NORMAL
Once we reopen, we will be implementing new shopping protocols that we will ask our customers to respect. For example, we will be asking all customers to refrain from handling any merchandise while in the store, as staff will be able to assist them with taking items to the cash. Please note that all staff will be wearing protective masks and will maintain a 6 foot distance at all possible times.
As well, we will be limiting the number of customers inside the store at once. To do so, we will be scheduling private shopping sessions with any interested customers. These shopping sessions will be available by appointment only and must be booked at least 1 day ahead to reserve a slot. Customers will be able to book starting May 6th, and will be limited to groups of maximum 2 people. You can make an appointment by calling 204.292.9394 or emailing firstname.lastname@example.org.
And finally, we will ask that anyone who is not feeling well, respect our request that they do not shop in the store. Instead, we are happy to offer online shopping with new products being added every week! Curb-side pick up will still be available for everyone on Thursday between 12-3.
We thank you for your continued patronage during this time and for your understanding. Thank you for continuing to #supportlocal by taking the steps to #shopsmall.
HoursTemporarily closed due to COVID-19. Please shop online to continue to support us and #shopsmall.
Toronto & Overseas Buyer